Cancellation and Refunds

At a Glance

Situation	What happens
Cancel a paid subscription within 14 days (cooling-off period)	Full refund if you haven’t used the Service. Pro-rata refund if you have.
Cancel a monthly plan after 14 days	Paid access continues until end of billing month. No refund for remaining days. Your data remains stored. You can keep one property active on the Free Plan, resubscribe, or download an export.
Cancel an annual plan after 14 days	Paid access continues until end of annual period. No refund (unless we materially breach our Terms). Your data remains stored. You can keep one property active on the Free Plan, resubscribe, or download an export.
We materially reduce features on your paid plan	You can cancel and receive a pro-rata refund for the unused portion.
We discontinue the Service entirely	90 days’ written notice + pro-rata refund for unused portion.
Force majeure lasting 60+ days	Either party can terminate with 14 days’ notice + pro-rata refund for unused portion.

Your 14-Day Cooling-Off Period

Because a paid subscription is a distance contract, you have a statutory right to cancel within 14 days of the date the contract is formed, without giving any reason. This right comes from the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

If you cancel within the 14-day cooling-off period:

To cancel during the cooling-off period, email us at [email protected] with a clear statement that you wish to cancel. You can use the model cancellation form in our Terms of Service, but this is not required.

Cancelling After the Cooling-Off Period

Monthly plans: You can cancel at any time through the billing section of the Platform or by emailing [email protected]. Your paid access continues until the end of your current billing month. No refund is given for the remaining days in that month.

Annual plans: Annual subscription fees are non-refundable after the 14-day cooling-off period, except where required by law or where we have materially breached our Terms. Your paid access continues until the end of your current annual subscription period.

Automatic Renewal

Subscriptions renew automatically at the end of each billing period unless you cancel before the renewal date. For annual subscriptions, we will send you a reminder email at least 7 days before your subscription is due to renew, giving you time to cancel if you wish.

What Happens to Your Data After Cancellation

When your paid access ends following cancellation or non-renewal, your data, including any paused properties, remains stored in your workspace. You can then: (a) keep one property active on the Free Plan, using the option shown in the Platform; (b) resubscribe to a paid Plan at any time; or (c) download an export of your data.

Your data is deleted only if you request deletion from the settings area of the Platform, or if your account remains inactive for an extended period, as described in our Terms of Service (clause 15) and Privacy Policy (clause 9). Inactive workspaces are given at least 30 days’ notice before any automatic deletion, and you can stop it by signing in.

You can download a complete copy of your workspace data at any time using the export feature in the Platform. We recommend doing this before you delete your account.

Price Changes

If we increase our prices, we will give you at least 30 days’ written notice. The new price only takes effect from your next billing period after the notice expires. You can always cancel before a price increase takes effect.

How to Cancel

Questions?

If you have any questions about cancellations or refunds, email us at [email protected]. We aim to respond within one business day.

For the full legal terms, please read our Terms of Service.